Reference

rgocash Privacy Policy for Your Account

The rgocash Privacy Policy explains what we collect when you open an account, use the lobby, or check DANA and QRIS status.

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CONTACT ROUTES

Get Privacy Answers Through Account Support

A privacy question should not leave you guessing which team to reach. We direct account-data requests through the support route attached to your account, including questions raised while checking wallet status or…

Account request Use the account support route to ask what personal details we hold, why a verification step appeared, or which record relates to your DANA, OVO, GoPay, or QRIS activity.
Access question If login or account access stalls, describe the device path and the last completed step. We use that context to separate a privacy request from a technical session problem.
Record correction Ask us to correct an outdated phone detail, contact field, or wallet status record. We may request account checks first so a change reaches the right account.
DATA PRACTICES

How We Handle Your Data and Requests

We keep the Privacy Policy practical by connecting collection, use, storage, and requests to account actions you recognise.

Account collection

We collect the contact and verification details you provide when opening an account. We use them to identify your account, complete access checks, and respond to a request about your personal data.

Device signals

When you move from login to the lobby on a phone or desktop, technical signals can record browser, device, and session details. These help us protect access and investigate account questions.

Cookie choices

Cookies can keep your session connected while you move between account pages and the lobby. Your browser settings control some cookie behaviour, although changing them may affect account access.

Wallet records

DANA, OVO, GoPay, QRIS, bank transfer, and virtual account records may be linked to your account activity. We use those details to check status, match receipts, and resolve payment questions.

Retention period

We retain records for the period needed for the stated account, security, payment, or legal purpose. When a record no longer serves that purpose, our handling follows applicable retention requirements.

Change requests

You can ask us to access, correct, or clarify personal data through account support. Include the account contact detail and request type; we may verify ownership before making a change.

Privacy Policy Questions Before Account Access

These Privacy Policy answers cover the checks that matter before you open an account or connect a local wallet. We explain the records involved, how to raise a request, and why account ownership checks may appear. If your question concerns access or eligibility, the answer depends on local law and your location.

The rgocash Privacy Policy covers account details, phone verification, device and browser data, cookies, wallet records, support requests, retention, and the steps available when you ask to access or correct information.

We use phone verification to connect account access with the correct person, reduce mistaken account matches, and investigate login questions. We may check ownership before discussing or changing personal data.

Yes. The Privacy Policy covers records linked to DANA, QRIS, OVO, GoPay, bank transfer, and virtual account activity when those records help us match status, receipts, account access, or support requests.

Use the account support route and state that you want to access your personal data. Include the contact detail linked to your account, then complete any ownership check needed before we respond.

You can request a correction to an outdated contact field, phone detail, or related account record through support. We review the request against your account before changing information or explaining why it remains.

Retention depends on the reason for collection, such as account support, payment matching, security checks, or legal duties. We keep records for the period required for that purpose and applicable requirements.

Cookies can keep a mobile session connected while you move from login to the lobby. Browser controls can limit some cookies, but changing them may affect session continuity and account access.

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